Our Guarantee

We are proud to offer a 100% pass rate guarantee. Our materials are comprehensive and current. Our study methodology works.

Our guarantee applies when a subscriber has filled their progress bar to a minimum of 90% or achieved a 90 on the final exam. After successfully studying and completing any of our courses, you will qualify for our money-back promise. If you earn 90% or more on your progress bar but fail your CLEP™, UExcel™, DSST™ exam, we will refund up to three months of your already used subscription fees or purchase price.

Refunds are given when:

  • reached 90% or more on their progress bar or scored 90% on the final
  • are 16 years or older, and
  • have taken their CLEP™, UExcel™, or DSST™ within 30 days of their last sign-in and have failed the exam.

Refunds will not be given for:

  • Subscriber dissatisfaction with the service.
  • Unused months of any subscription type. (Includes monthly, quarterly, and yearly.)
  • Pro-rated or partial months for unused service.
  • Subscribers who are under 16 years of age.
  • Subscriptions that have more than one user. (Subscriptions are meant for one person’s use only

Requesting a Refund 

Refunds for a failed CLEP™ , UEcel™, or DSST™ exam apply to months already used, not to months remaining on a subscription.

  1. Complete one of our guaranteed CLEP™, UExcel™, or DSST™ prep courses. Study until your course progress reaches 90% or you achieve 90% on the course final exam.
  2. Take the CLEP™, UExcel™, or DSST™ exam that directly correlates with (i.e. has the same name as) the SpeedyPrep CLEP™ or DSST™ prep course you completed.
  3. Fail your CLEP™, UExcel™, or DSST™ exam.
  4. Mail, fax, or email a copy of your CLEP™, UExcel™, or DSST™ failing score printout to Online Education Programs within 30 days of the failed exam. Please include your name and email address. 
100percentguarantee

Contact Information

Email

support@online-ep.com

Mail

Online Education Programs
401 Cypress Street Suite #222
Abilene TX 79601

Phone

Phone: (800) 421-0544
Fax: (325) 673-7801

Business Hours

Monday through Friday 10 AM to 5 PM CST